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SFO Announces Plan to Relocate All Domestic Uber, Lyft Pickups to Domestic Hourly Parking Garage

Drop-offs remain curbside, but all domestic pickups shift to top level of parking structure beginning June 3rd

In an ongoing effort to improve roadway traffic flow around the terminals, San Francisco International Airport (SFO) today announced plans to relocate all domestic terminal pickups for Transportation Network Companies (TNCs) – Uber, Lyft, and Wingz – to the Domestic Hourly Parking Garage beginning June 3, 2019. International Terminal pickups will continue in the current location, at the center island of the Departure level roadway. All TNC drop-offs will continue to occur at designated upper-level departure curbside areas.

SFO has been exploring traffic congestion solutions since 2017, with the goals of maintaining an average speed of 15mph around terminal roadways, reducing vehicle backups on inbound roadways, and improving the passenger experience accessing the Airport. To achieve these goals, Airport officials set a target to shift at least 45% of TNC pickup activity away from terminal roadways.

In summer 2018, the Airport relocated Uber Pool, Express Pool, and Lyft Shared categories relocated pickups to the Domestic Parking Garage. In March 2019, Uber X and Lyft offered their customers the option to be picked up in the Airport’s Domestic Hourly Garage at $3 less than the curbside rate. However, these measures have only diverted about 21% of TNC pickup activity off terminal roadways, far below the Airport's goal of 45%. For this reason, all domestic TNC pickups will be relocated to the Domestic Hourly Parking Garage beginning June 3, 2019.

To accommodate all domestic terminal TNC pickups in the Domestic Hourly Parking Garage, structural improvements are being made to the top floor of the garage to improve the customer experience and support the larger volume of TNC activity. New loading zones are being developed to create curbside-style pickup areas, along with enhanced protection in passenger waiting areas. In addition, terminal and roadway signage for both passengers and drivers are being updated for the June 3, 2019 start date. Future improvements will include enhanced canopies, automated sliding doors, parklets, shelters and seating.

SFO also encourages customers to use alternative pick-up and drop-off locations to avoid traffic congestion getting to the terminals. During peak departure times, electronic signs will direct customers to use the lower level to drop off passengers. Hourly parking garages are free for stays of 30 minutes or less, allowing customers to bypass the terminal curbs completely when dropping off or picking up passengers. This applies to the Domestic Parking Garage and International Garages A and G. Vehicles that enter and exit the garages within 30 minutes will not be charged. Vehicles parked in the garages for longer than 30 minutes will be charged for the full duration of their stay.