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FREQUENTLY ASKED QUESTIONS

Where does the shuttle bus pick up?
Navigate to the Pickup Locations page for details.

How much does it cost?
SFO4 is free to try until September 30, 2025. Just show your SIDA (security) badge or employer ID badge upon boarding. Fare information will be posted in early Fall 2025.

Where do I park?
Employees should park only in the fee areas, designated here: Fruitvale and MacArthur.  Please note that BART parking is typically for BART patrons only. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.

Why can’t I park for free?
Unfortunately, SFO does not have access to any free parking options. BART parking is typically for BART patrons only. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.

How do I pay for parking?
Pay for parking using the official BART app. You must use the app- payment in-person at the station is not allowed for GoSFO Shuttle riders. Download from the Apple App Store or Google Play Store and pay with credit/debit card, Venmo, or PayPal. Please select the “Daily Parking” option on the app, and pay for parking between the hours of 4 am to 3 pm. A step-by-step guide for how to use the app is available here.

Please note that BART parking is typically for BART patrons only. As such, you will need to link a Clipper card to the BART app before you can pay for Daily Parking. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.

You may pay individually for each parking purchase (choose "single payment") or use a wallet (choose "wallet payment").  The wallet will load a minimum of $25 each time when the balance drops below $5.  The load amount will automatically increase to reflect your typical monthly spending. 

What if I’m parking and using the shuttle before 4am or after 3pm?
BART’s parking enforcement hours are 4am to 3pm. If you are using the shuttle before 4am or after 3pm, but are still parking during this time, you can park, get on the bus, and pay for parking as soon as the payment option becomes available for the day.

How long can I park for?
You are allowed to park for a maximum of 24 hours.
Please note that BART parking is typically for BART patrons only. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.

What other buses can I transfer to?
Several local buses connect to SFO4. Go to AC Transit’s Owl Bus map or informational website to learn about other all-night buses that can help you complete your journey.

What if my AC Transit connection is late?
While both GoSFO Shuttle and AC Transit do their best to operate on time, connections are provided for informational purposes only and cannot be guaranteed. Please review the suggested connections and decide if you feel there is enough time to make the transfer. If you are concerned, please take an earlier bus to guarantee your connection. To ensure that riders already on the GoSFO Shuttle bus are not late for work, the bus cannot wait for you if your connecting AC Transit bus is late.

Why can’t you change the GoSFO Shuttle bus time to make my AC Transit connection easier?
The most important consideration when we design a bus schedule is getting people to work on time and ensuring people have enough time to get to the bus after clocking off. We have done our best to create as many Muni connections as possible while ensuring that everyone can get to and from work shifts, which usually start/end at :00 and :30 past the hour.

Why can’t you run buses when the BART trains are running? I prefer the bus. 
We appreciate that many riders prefer an employee-only bus to BART, but it’s inefficient when public agencies compete against each other for the same passengers on the same routes. Therefore, we don’t compete directly against BART when they are operating along the same path.

What about safety at the bus stops?
Unfortunately, GoSFO Shuttle does not have any special security presence at stops. However, all stops are on major streets, most near 24/7 AC transit routes. It is our hope that this will help ensure the safest possible circumstances at the stops.

What if I get held late at work and I miss the last bus home? 
San Mateo County runs a guaranteed ride home program where they will reimburse you up to $60 for trips home in the event of last-minute, mandatory overtime. Program rules and details can be found here: https://commute.org/rewards/. You must pre-register to qualify.

Can I bring my bike or scooter?
The buses are not equipped with bike racks, so only collapsible bikes or collapsible scooters may be brought on board. The bike or scooter must comfortably fit beneath a set of two seats without sticking out. Bike racks are available on street near all three stops. We cannot be responsible for stolen or damaged bicycles, and recommend that you secure your frame and both wheels. There are BayWheels Bike Share stations near all three stops. These rent-by-the-minute shared bikes can be an affordable and convenient way to get to or from SFO3.

Can I bring on food or drinks?
Because spilled food or drinks requires us to pull a bus out of service, we do not allow food or drink on board. Closed lunchboxes or drinks bottles are ok; disposable coffee or soda cups are not. You may not eat or drink while on the bus.

Can you bring a bus to my neighborhood?
We're really excited by how many people would like to use a shuttle bus, but we can’t run buses everywhere just yet. We are adding lines and services as possible; we may open new service close to your home in future years, so stay tuned!

My worksite at SFO is not in the terminals and not near the AirTrain; can the GO>SFO Shuttle bus take me to work?
Unfortunately, we can’t offer service to peripheral worksites as this might make the bus late for its next trip, as there are many worksites spread across a wide area. We hope to offer service to worksites away from the Terminals in future years.

Why can’t the bus pick up at other stops along Fruitvale Ave, or at other Terminals at SFO?
SFO4 is meant to act like a BART train; fast and convenient. Unfortunately, that only works if you limit the number of stops. We’d have trouble providing the trip after or before yours if it took any longer to complete each round-trip, so we can’t add more stops.

Can you have BART trains run later?
Unfortunately, we don’t have control over BART’s hours of operation, and BART isn’t able to offer service later at night or earlier in the morning. That’s where SFO4 comes in to help!

What if the bus is cancelled?
In very unusual situations such as severe weather, it may be necessary to cancel one or more trips on Go>SFO Shuttle. In the case of a major disruption impacting multiple trips, an SFO Alert message will be sent to all security-badged employees. You should already be receiving occasional SFO Alert messages if you provided your cell phone number when applying for your security badge. If you do not receive SFO Alerts, fill out this form. If you still experience problems, email sfoalert@flysfo.com.

Who can ride? Do I need to show an ID to ride? Can my relatives ride with me?
The bus is open to any worker at SFO who can show an unexpired SFO security badge or employee ID badge with their photo. Relatives, friends, or anyone else without one of these credentials may not ride the bus. Registration/Sign-up for this Shuttle is not necessary.

What vehicle is used and what are its features?
The service is operated with 40-foot low-floor transit buses that can seat 25 people. Additional passengers may stand if all seats are full. The buses can accommodate a wheelchair. The vehicle does not offer wifi or power sockets.

What if I have a compliment, question, or concern? What if I lose an item on the bus?
You can email sfoshuttlefeedback@hallcon.com,  or for urgent matters call (650) 333-2984. Please provide as much detail as possible, including date, time, location, and if possible, the three-digit bus number beginning with “7”. This number appears in multiple locations inside and outside of the bus in white lettering.