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| FREQUENTLYASKEDQUESTIONS |
Where does the shuttle bus pick up?
Always look for the GO>SFO Shuttle bus stop signs. In the east bay, the bus picks up in the public transit bus terminals at Hayward and Castro Valley Bart Stations. At Castro Valley, it is the fourth bus stop, furthest from the station entrance. At Hayward, the stop is on the center island. From the station entrance, use the crosswalk then turn left until you see the GO>SFO Shuttle bus stop sign. At SFO, the bus picks up on the lower level, center island Airporter Zone at each terminal. Follow the signs to the Airporter zones.
How do I pay the fare?
Starting July 1, tickets must be purchased online using a credit or debit card. You must buy your ticket before boarding the bus. Tickets will not be sold on the bus. When boarding, the driver will scan your boarding pass displayed on your phone screen. You don’t need an app; once you buy your ticket, you’ll receive an email and can click a link on that email to display your payment code from any phone web browser. Tickets cannot be shared; monthly passes will not be valid if scanned more than twice per workday.
How do I pay the fare if I don't have a smart phone?
Riders can print out the QR code from a computer and scan the printout when boarding the bus.
How much does it cost?
Learn more about the ticket options and learn about your savings compared to driving here. Buy your tickets starting on June 20, 2023 by clicking here.
Where do I park?
Employees should park only in the fee areas, designated here: Castro Valley and Hayward. Please note that BART parking is typically for BART patrons only. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.
Why can’t I park for free?
Unfortunately, SFO does not have access to any free parking options. BART parking is typically for BART patrons only. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.
How do I pay for parking?
Pay for parking using the official BART app. You must use the app- payment in-person at the station is not allowed for GoSFO Shuttle riders. Download from the Apple App Store or Google Play Store and pay with credit/debit card, Venmo, or PayPal. Please select the “Daily Parking” option on the app, and pay for parking between the hours of 4 am to 3 pm. A step-by-step guide for how to use the app is available here.
Please note that BART parking is typically for BART patrons only. As such, you will need to link a Clipper card to the BART app before you can pay for Daily Parking. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.
You may pay individually for each parking purchase (choose "single payment") or use a wallet (choose "wallet payment"). The wallet will load a minimum of $25 each time when the balance drops below $5. The load amount will automatically increase to reflect your typical monthly spending.
What if I’m parking and using the shuttle before 4am or after 3pm?
BART’s parking enforcement hours are 4am to 3pm. If you are using the shuttle before 4am or after 3pm, but are still parking during this time, you will need to wait until the “Daily Parking” option is available and pay for parking as soon as you’re able.
How long can I park for?
You are allowed to park for a maximum of 24 hours.
Please note that BART parking is typically for BART patrons only. However, BART has agreed to allow SFO employees to park in the fee areas while there’s currently capacity, as long as you pay for parking. This is subject to change in the future.
Can I bring my bike or scooter?
The buses are not equipped with bike racks, so only collapsible bikes or collapsible scooters may be brought on board. The bike or scooter must comfortably fit beneath a set of two seats without sticking out. You may also lock your bike at the Hayward or Castro Valley BART stations, both of which have bike racks and BikeLink lockers.
Can I bring on food or drinks?
Because spilled food or drinks requires us to pull a bus out of service, we do not allow food or drink on board. Closed lunchboxes or drinks bottles are ok; disposable coffee or soda cups are not. You may not eat or drink while on the bus.
Can a stop be added closer to my home?
We're really excited by how many people would like to use a shuttle bus, but we can’t run buses everywhere just yet. This line was designed based on a detailed study of employee home locations, and that same study identified a few other possible lines. If this first one does well, we may open new service close to your home in future years, so stay tuned!
Can you have BART trains run later?
Unfortunately, we don’t have control over BART’s hours of operation, and BART isn’t able to offer service later at night or earlier in the morning.
Can I request a stop along the current route in Hayward and Castro Valley? I live really close to the route and don’t want to go all the way to the Bart station.
Unfortunately, we can’t offer intermediate stops at this time.
My worksite at SFO is not in the terminals and not near the AirTrain; can the GO>SFO Shuttle bus take me to work?
Unfortunately, we can’t offer service to peripheral worksites as this might make the bus late for its next trip, as there are many worksites spread across a wide area. We hope to offer service to worksites away from the Terminals in future years.
What if the bus is cancelled?
In rare situations, it may be necessary to cancel one or more trips on Go>SFO Shuttle. If this happens, we encourage riders to seek alternative routes such as the BART via San Francisco. In the case of a major disruption, an SFO Alert message will be sent to all security-badged employees. You should already be receiving occasional SFO Alert messages if you provided your cell phone number when applying for your security badge. If you do not receive SFO Alerts, fill out this form. If you still experience problems, email sfoalert@flysfo.com.
Who can ride? Do I need to show an ID to ride? Can my relatives ride with me?
The bus is open to any worker at SFO who can show an unexpired SFO security badge or employee ID badge with their photo. Relatives, friends, or anyone else without one of these credentials may not ride the bus. Registration/Sign-up for this Shuttle is not necessary.
What vehicle is used and what are its features?
The service is operated with 40-foot low-floor transit buses that can seat over 20 people. Additional passengers may stand if all seats are full. The buses can accommodate a wheelchair. The vehicle does not offer wifi or power sockets.
I am an employer and I want to pay part of the fare for my staff. How can I do that?
Employers can purchase single-use discount codes directly from GoSFO Shuttle. You may purchase as many single-use codes as you need by emailing your request to sfoshuttlefeedback@hallcon.com. Payment will be collected from you, and you will receive a CSV-formatted file of discount codes. It will be up to you to secure, track and distribute these codes to your staff. Discount codes are available in denominations of $25, $50, $100 and $190. Only one discount code can be used on each transaction. Discount codes must be used within 3 months.
What if I have a compliment, question, or concern? What if I lose an item on the bus?
You can email sfoshuttlefeedback@hallcon.com, or for urgent matters call (650) 333-2984. Please provide as much detail as possible, including date, time, location, and if possible, the three-digit bus number beginning with “7”. This number appears in multiple locations inside and outside of the bus in white lettering.