1. General
a. What COVID-19 test is being administered?
The Abbott ID NOW™ Molecular Test. The test requires taking a swab from the nose.
b. When is testing available?
Testing will generally be available Monday-Friday, from 9 AM – 5 PM. Schedule changes will be noted on SFO Connect.
c. Where is the SFO COVID-19 Rapid Testing Site at SFO?
The SFO COVID-19 Rapid Testing Site is in Edwin M. Lee International Departures Hall, Aisle 6 ticket counter on Level 3. Please refer to section 6 of this FAQ for a map of the location. This is not a drive-through testing site.
2. Making Appointments
a. How do I sign up for COVID-19 testing?
If your employer gave you a sign-up link, go to that link for making an appointment.
For all others, visit gohealthuc.com/sfo to start the process.
b. Can I get tested without an appointment?
Employees without an appointment may walk-in to be tested, but availability is on a first come, first served basis. We highly recommend employees make an appointment to be tested. Appointments are refreshed on the site regularly, so if you are not able to find an appointment initially, you may be able to find an appointment if you visit the site again later.
c. What information is needed when scheduling a visit using the online portal?
• Name
• Date of Birth
• Health Insurance Information
• Contact information (email address and/or phone number).
3. Cost
a. Is testing at the SFO COVID-19 Testing Site free?
No. Some costs may be covered by your health plan.
b. Does health insurance cover the full cost of the test?
Employees should verify with their own health insurance provider as to what testing may be covered.
CCSF employees: Dignity Health-GoHealth Urgent Care accepts some City-sponsored healthcare plans, and does not accept the following:
- All Kaiser Permanente Plans
- Blue Shield Trio HMO
- Blue Shield Access+ HMO
c. If my health insurance is not accepted by Dignity Health-GoHealth Urgent Care, what are my options?
• Check with your employer to see if they have a program that covers the costs of COVID-19 testing.
• You can pay for the test yourself when you register. The test will cost $261 in total.
• Additional testing resources:
Kaiser Permanente
https://healthy.kaiserpermanente.org/northern-california/health-wellness/coronavirus-information/testing
Alameda County
http://www.acphd.org/2019-ncov/testing.aspx
City and County of San Francisco
https://sf.gov/find-out-how-get-tested-coronavirus
Contra Costa County
https://www.coronavirus.cchealth.org/get-tested
Marin County
https://coronavirus.marinhhs.org/covid-19-testing-information
Napa County
https://www.countyofnapa.org/2776/COVID-19-Testing
San Mateo County
https://www.smcgov.org/covid-19-testing
Santa Clara County
https://www.sccgov.org/sites/covid19/Pages/covid19-testing.aspx
Solano County
https://www.solanocounty.com/depts/ph/coronavirus_links/faq___community_testing_sites.asp
Sonoma County
https://socoemergency.org/emergency/novel-coronavirus/healthy-body-mind/healthcare-testing/covid-19-testing-in-sonoma-county/
4. Day of the Test/Results
a. What documents do I need to bring to the site?
You will need to bring a form of identification, verification of your employment with an SFO employer (security badge, company ID, etc.), and if applicable, your health insurance information.
b. How long does the testing take?
You will spend approximately 30 minutes at the testing site.
c. How long does it take to get my results from the test?
Results will be available in approximately 15 minutes.
d. How are results shared?
You will be given a paper print-out of your results at the testing site. If you choose not to wait at the testing site for your results, results will be available on the Patient Portal within 24 hours.
e. If I test positive for COVID-19 onsite, what happens?
If you test positive for COVID-19, you will be connected to a Dignity Health-GoHealth Urgent Care medical professional to discuss next steps with you.
5. Assistance with Signing Up
a. Is there anyone who can help me with the sign-up process?
Yes. Contact SFO’s Business and Career Center. Staff are available to help you 7-days a week. Call 650-821-5242 or e-mail community@flysfo.com.
b. Can I access a computer at SFO to sign-up for testing?
Yes. Contact SFO’s Business and Career Center. Staff can set-up a time for you to use a computer 7-days a week. Call 650-821-5242 or e-mail community@flysfo.com.
6. Location Map
