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SFO is hiring an Airport Integrated Operations Center (AIOC) Director

SFO’s AIOC will lead a collaborative cross-functional team responsible for managing airport operations within SFO’s Airport Integrated Operations Center. The AIOC will create an extraordinary guest experience through centralized operational control – enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience. Under policy direction, the AIOC Director is responsible for providing leadership and executive decision making for all operational activities tied to a Guest Journey Map, including monitoring Key Performance Indicators (KPIs), liaising with SFO executive leadership, developing procedures and establishing policies in the AIOC, tracking budgets, administrative items, and serving as the direct supervisor for Team Leaders. The AIOC Director will establish the strategic direction for the AIOC and is responsible for maintaining constant oversight of operational conditions, mitigations, and issues to best enhance future AIOC strategy and policies. The AIOC Director will report directly to the Chief Operating Officer.

For more information, visit https://www.ralphandersen.com/jobs/aioc-director-sfo/.  

To apply, send submittals to  to: apply@ralphandersen.com.