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Travel Well Ambassadors

San Francisco International Airport remains committed to providing a safe environment for employees and guests to work and travel, and to encouraging our economic recovery by ensuring health and safety standards are maintained. The Airport is taking action to provide the necessary support of these critical goals.

Effective Wednesday, June 10, a number of existing Airport Commission staff will be deployed as “Travel Well Ambassadors.” Clearly identified by branded blue vests, Ambassadors will engage with Airport guests and tenants to ensure awareness of, and compliance with, facial covering and physical distancing policies. Enforcement tactics will focus on education and provision of facial coverings to those who do not have them, as well as assisting guests achieve proper distancing where reasonable. When necessary, Staff will assist tenants in ensuring proper spacing is achieved within leased areas.

To encourage collaboration, Travel Well Ambassador teams will make time to engage with you and your staff when in the terminal areas. You are encouraged to share your thoughts and concerns with them. Teams will be present in the post-security, lobby, and arrival areas of all terminals as well as being deployed to AirTrain stations throughout the Airport campus.

The program’s core operational hours will be 8am to 5pm, Monday through Friday, with supplemental night and weekend staffing provided when available. The program’s hours, mission, and duties will be regularly reviewed and assessed to ensure success.

Questions or feedback related to the program should be directed to Christopher Birch, Director of Guest Experience at 650.821.5249 or